First-Time Buyers
Key Pricing Terms
Spot Price
This is the current market price of the metal, which is always changing (just like a normal stock changing minute-by-minute throughout the day).Spot is the intrinsic market value of the metal itself before it is extracted, refined, and minted into coins, rounds, bars, etc. It’s not very often or ever that you’ll find precious metals available right at spot price, due to the costs associated with bringing the raw metal to market. But, for a limited time, we are offering one 10 oz Silver Gold Bull Bar to our customers right at spot price!
Premium
The premium accounts for the costs of manufacture and distribution of bullion. This cost is tacked onto the spot price, so in effect the spot price + premium = total product price. Limited mintage coins carry a high premium due to collectible value, while rounds and bars carry the lowest premium.
Spot price + Premium = Total Product Price
When you’re looking to buy products strictly for the metal content, it is important to buy your Precious Metals products as close to the current spot price as possible so you can avoid relying on a huge price swing to see a return if you decide to sell your product. When buying collectible products, it is important to understand the entire segment of the collectibles market to avoid overpaying for an item.
Choosing Your Products
Shop our Top Gold Picks & Top Silver Picks to view our most popular products. You can place your order online 24/365 at your convenience. Our prices update every minute while the market is open and you can expect up to date, real time pricing. You may also speak with our knowledgeable sales staff to place an order. If you have any questions about the order process or products, please do not hesitate to contact us. Find our contact info here.
Ordering
You can place your order over the phone with a member of our staff, or online anytime. Ordering online is as simple as adding the items to your cart, and completing the checkout process. If you feel more comfortable ordering over the phone, our knowledgeable sales team is here ready to help! Contact us today!
Authenticity Guaranteed
We stand behind the authenticity of all of our products, and always guarantee weight and purity. All of our new product is mint-direct, and therefore there is no possibility of counterfeit. With any pre-owned products listed as “used,” we use an XRF tester as well as digital calipers and a digital scale accurate to 1/10th of a gram to ensure we have the correct size, and weight. Your best insurance is to purchase from a reputable bullion dealer such as us!
FAQ
How do I pay for my order?
We accept:
Bill Payment (Recommended)
We recommend this as the best and fastest option with no fees. Check the list below to see if your bank has our company listed as a payee for Bill Payment.
Once you’ve placed your order to lock in your price, submit your Bill Payment in CAD at any participating bank or credit union located in Canada. Bill payments can be initiated through online/telephone banking or at your branch.
Bill payments are generally received within 1-2 business days. Your first Bill Payment will require approximately 2 business days for clearance, and payments after that will clear immediately once received.
Wire Transfer • SEPAOnce you’ve placed your order, we’ll provide you with the Wire Transfer Instructions in your order confirmation email. Please include your order number in the notes field of the wire transfer whenever possible.
If you don’t see this option available at checkout, you may need to change your currency selection.
Wire transfers are normally received by our office within 1-3 business days of submission, and will clear immediately once received.
*Available for orders over $1000
*SEPA can only be accepted with orders under $10,000
Interac Online
Interac Online can only be used on web orders, whereby you’ll be directed through the payment gateway after checkout. Visa Debit cards are not supported by this system.
Interac Online payments require approximately 2 business days for clearance on your first order.
*Available for orders under $2000
Bitcoin/CryptocurrenciesWe are offering the following cryptocurrency options:
Bitcoin
Bitcoin Cash
Litecoin
Ethereum
Ethereum Classic
Dash
You’ll find the cryptocurrency rate presented after checkout in the payment gateway. In cases where the payment is not completed, the order will automatically cancel in the system.
Ensure you’ve included the applicable fees (mining etc.) upon payment to avoid issues in payment processing.
Cryptocurrency orders typically clear instantly after they are completed, and move directly to our shipping queue. We occasionally manually review transactions, and these transactions are subject to a delayed clearing time.
Interac E-TransferThis is a good option in cases where your bank does not have our company listed as a payee for Bill Payment, and the value of your order is in CAD under $5,000. Due to daily deposit limits with this method of payment, there may be processing delays of 1-3 business days during high volumes.
After submitting your order, log in to your online banking. Click the link to send an Interac e-Transfer. Please send your e-Transfer to the following email address: payment@silvergoldbull.com. Use "What is the password" for the security question and enter sgb-ezpay for the password. If you use a different password, contact us with the details.
Email Address
payment@silvergoldbull.com Security Question
What is the password? Password
sgb-ezpay*Available for orders under $5,000 only, $3,000 maximum per day
Cheque/Bank Draft/Money Order/Bill PayOnce you’ve placed your order to lock in your price, please mail your payment to:
Mail your CAD or USD payment originating from Canada (7+ business days clearing) to
SILVER GOLD BULL INC.
PO BOX 11038 SETON PO
CALGARY AB T3M 1Y6, CANADAMail your CAD (only) payment originating from Canada (7+ business days clearing) to
SILVER GOLD BULL INC.
C/O T07475C
PO BOX 7475, STN A
TORONTO, ON M5W 3C1Please include your order number or account number on your payment.
Your payment must be posted within 3 business days. You will be sent an email confirmation once we receive your payment.
Note the total turnaround time with this method of payment will be longer. We observe a standard holding period 5-7 business days on all mailed payments, beginning from the date payment is received. Your order will enter the queue to ship once payment has cleared.
*Available for orders under $10,000
Credit card
We accept Visa, Visa Debit (CAD only), MasterCard, and MasterCard Debit (CAD & USD only) supported by VBV/3ds Security, as well as American Express. Credit card orders can only be placed on our web-store.
Please note, our payment team may require valid photo ID and an address supporting document for verification (we will contact you if required).
*Available for orders under $9,500
PayPal
Paypal can only be used on web orders. You may use your Paypal account or you can check out as a guest with your credit card.
Please note, our payment team may require valid photo ID and an address supporting document for verification (we will contact you if required).
*Due to limited merchant protection, PayPal isn’t widely available for larger orders. When not available, please consider one of our other convenient options.
How do I get the discounted price?
Any payment option other than credit card or PayPal will qualify for the 4% discounted price.
When is my price locked in?
Your price is locked in at the time your order is placed. If the price happens to change from then until we receive your payment, your order price will still remain the same as it was at the time you ordered.
Have you received my payment?
We will send an email confirmation when your payment is processed; keep an eye on your inbox, and don’t forget to check junk/spam in case the email may have been filtered there.
You can also view the status of your order by logging into your account. “Pending” status means we have not yet received your payment.
What is the status of my order?
Log in, and check your dashboard to view the status.
Pending: We have not received payment for your order yet.
Processing: We’ve received your payment, and the order is in the queue to ship.
On Hold: We’re currently awaiting product or payment clearance. The status of your order will move to processing once it’s in the queue to ship.
Complete: Your order has been picked for packing. You should receive your shipping confirmation within one business day!
We will also keep you updated along the way via email upon order placement, receipt of payment, and shipment. Your shipping confirmation email will contain your tracking number.
Can I cancel my order? The market changed and I want the new lower price.
Your order is a binding contract with Silver Gold Bull to purchase your metals at the locked in prices. By cancelling the order, you are subject to a cancellation fee and responsible for any market loss. In effect, it’s best to keep your existing order. For more information, please see our Market Loss Policy.
What are the different Precious Metals products?
Precious Metals are traded in predominantly three forms: bars, coins and rounds.
Bars are produced by government or private mints, can be easily stored and are an easy way to accumulate more metal for your dollar. Common weights range from 1 oz to 100 oz, though smaller and larger may be minted.
Coins come from sovereign mints and carry a face value. They offer a collectable factor that bars and rounds do not. Common weights range from 1/20 oz to 1 oz, though they may be produced up to 1 kilogram (32.15 oz).
Rounds appear similar to coins, though they have no face value, and can be minted by government or private mints. Common weights range from 1/2 oz up to 5 oz, though smaller and larger may occasionally be minted.
Why is Gold so expensive?
Gold, like any other commodity, gets its price from the balance between supply and demand. Since Gold is a rare commodity, the global supply is limited to what exists and what can be mined and refined, often at great expense. Meanwhile, there are a number of drivers of global demand:
Gold can be viewed as an “alternative currency”.
Gold is used widely in jewelry.
World Central banks buy Gold to help support their national economies.
Individuals buy gold to hold as investments and round out a well balanced portfolio.
Why should I invest in Precious Metals?
The value of currencies including the US dollar have been on decline. Meanwhile, the value of Precious Metals is not dependent on the dollar, and in fact, generally increases when the value of the dollar decreases. Precious Metals can never completely lose their value. They have been around for over 5000 years and have always been considered a store of value. Precious metals act as a great way to diversify any investment portfolio.
Where should I store my physical Gold and Silver?
There are several options when it comes to storing your investments. You may choose to store your investments at home or use our secure storage program through our sister company, Silver Gold Depository. Silver Gold Depository is a high-security private storage facility for your Gold and Silver products, managed by Brink's international. Learn more about the benefits of storing with Silver Gold Depository.
We can offer the following storing solutions to keep your metals protected:
Coin Capsules
Tubes
Display Boxes
Diversion Safes
Monster Boxes
Bullion Bags
How do you ship my order?
We understand the security of your parcel is of utmost importance, and take every measure to ensure its security, with a guarantee that you’ll receive what you’ve ordered. Your order will be shipped fully insured in discreet packaging, with tracking and a signature required upon delivery. Visit our shipping information page for further information.
Can I sell my precious metals easily when I’m ready?
Owning Precious Metals should be considered as a long term investment, (5+ years) but when the time comes to sell, Silver Gold Bull is here. There are some misconceptions about how it can be difficult to liquidate, but in reality, precious metals are among the most liquid assets in the marketplace.
You can always obtain a free quote by giving our sales team a call. Interesting in selling to Silver Gold Bull? Learn more here.